Legal
Terms and Conditions
By booking our cleaning services, you agree to comply with and be bound by the following terms. Please read them carefully.
1Booking and Payments
No Booking Fees: We do not charge an upfront booking fee to secure your appointment.
Payment Terms: Payment is due upon completion of service unless prior arrangements have been made. We accept E-Transfers or cash for one-time or deep cleans. Regular clients have the option to pay by credit card.
2Cancellation and Rescheduling Policy
Cancel with more than 48 hours notice and no fee applies.
A flat $30.00 cancellation fee will apply.
A flat $50.00 cancellation fee will apply.
If our team cannot gain access to your property within 20 minutes of arrival, a $100.00 lockout fee will apply.
Rescheduling is always free — simply give us as much notice as possible.
Recurring clients receive 3 free cancellations per calendar year, regardless of notice given.
3Satisfaction Guarantee & Resolution Process
24-Hour Reporting Window: You must report any dissatisfaction or missed areas within 24 hours of the completion of your service.
How to Report: Send a text message to 613-850-8713.
Required Documentation: You must provide clear pictures of the specific areas in question via text.
Our Promise: Once we receive your text and photos, we promise to return to your property and fix the issue to your complete satisfaction within 24 hours at no additional charge.
Refund Policy: Because we provide a re-clean guarantee to fix any mistakes, we do not offer monetary refunds or discounts for dissatisfaction.
4Access and Safety
Property Access: The client must provide entry to the property at the scheduled time (e.g., via a key, lockbox code, or being present). If our team cannot gain access within 20 minutes of arrival, it will be treated as an onsite lockout and subject to the $100.00 fee.
Safety & Hazards: For the safety of our staff, we do not clean up hazardous materials (including biohazards, mould, or heavy hoarding conditions) or lift items weighing over 35 lbs.
5Liability and Damages
Accidental Damage: Our team treats your home with the utmost care. In the rare event of accidental breakage or damage, we will notify you immediately. Our liability is limited to the repair or replacement value of the damaged item.
Pre-existing Damage: We are not responsible for damage caused by improper installation, wear and tear, or unstable structures (e.g., loose shelving, cracked blinds, or fragile fixtures).
Questions about our terms?
We're happy to clarify anything before you book.